Description of the event from the UK ICO’s website:
This workshop looks at the challenging behaviours presented during the handling of information requests or complaints and creates a case for empathy by examining this behaviour through the lens of vulnerability. It offers some tips to identify and to mitigate the effect of such requests as well as exploring some real-life examples and the choices that we made when handling them.
The examples in the session will be focused on the presenter’s experience handling information rights requests. However, the session will be of value to anyone working in a public-facing role, particularly those handling information rights requests and complaints.