Details:
| Summary | The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient. |
| Link: | link |
| Related articles: | Art. 5 (1) c) GDPR |
| Type: | Non-compliance with general data processing principles |
| Fine: | EUR Unknown |
| Sector | Not assigned |
All data is based on The CMS’s Law GDPR Enforcement Tracker Source: https://www.enforcementtracker.com/